Shipping
Orders are sent via Royal Mail Tracked 48.
Damages & Issues
If your order arrives damaged, defective or incorrect, please contact us as soon as possible at info@alkemelondon.co.uk with your order number and details of the issue. We’ll make it right.
Returns
If you change your mind, please contact us within 14 days of receiving your order.
Once a return has been requested, items should be sent back within 14 days, unused and in their original condition and packaging.
To arrange a return, please contact info@alkemelondon.co.uk with your order number.
We recommend using a tracked or signed-for service for all returns.
Refunds
Once your return has been received and approved, your refund will be made to the original payment method and we’ll send you a confirmation by email.
Please allow 5-10 working days for the payment to appear in your account.